Shipping policy

Worldwide Shipping & Handling Policy

White-Glove, Fully Insured International Delivery

At Japanese Transoms, every piece we offer is a one-of-a-kind cultural artifact.

Because of this, shipping is not treated as a flat commodity, but as a careful, case-by-case process handled with respect for the work and its history.

 

Shipping & Handling Deposit

At checkout, a $300 USD shipping and handling deposit is collected with your purchase.

This deposit covers:

  • Professional packing and crating

  • Export preparation and documentation

  • Initial handling and coordination

  • Partial shipping costs

Because each antique varies in size, weight, destination, and courier requirements, the final shipping cost cannot be accurately determined until the item is fully packed and dispatched.

Once your piece ships, you will be invoiced separately for the remaining balance of actual shipping costs, if any.

We do not apply arbitrary markups.

You are charged only the real, incurred cost required to deliver your piece safely.

 

Shipping Coverage (Worldwide)

We provide white-glove, fully insured international shipping worldwide, including:

  • Museum-grade packing materials

  • Full insurance against loss or damage in transit

  • International courier service (DHL, UPS, or Yamato Transport Global)

  • End-to-end tracking

  • Priority handling for antique woodwork

Whether you are in the United States, Europe, Australia, or elsewhere, your piece is shipped with the highest standard of care.

 

Processing Time

Each antique is individually:

  • Inspected

  • Stabilized

  • Professionally prepared for export

Please allow 3–6 business days for preparation prior to dispatch.

 

Transit Time

Estimated delivery times are typically:

  • 4–10 business days after dispatch, depending on destination

Remote regions may require additional time.

 

Insurance & Packaging

Every shipment is fully insured for its purchase value.

Our packing standards include:

  • Climate-stable cushioning

  • Shock-resistant double boxing

  • Reinforced corner protection

  • Custom internal supports to prevent frame stress

These measures are designed specifically for historic wooden architectural elements.

 

Customs, Duties & VAT

Import duties, VAT, and local taxes vary by country and are the responsibility of the recipient.

Most shipments clear customs smoothly.

If additional documentation is required, our team will assist promptly.

 

Damaged Shipments

Damage during transit is extremely rare due to our packing standards.

If an issue occurs:

  1. Take clear photos of:

    • The outer packaging

    • Inner packing materials

    • The item itself

     

  2. Contact us within 48 hours at sales@japanesetransoms.com

Insurance claims and resolution are handled on your behalf.

You will not be left to navigate the process alone.

 

Questions or Custom Arrangements

We regularly work with:

  • Interior designers

  • Architects

  • Collectors

If you require special delivery coordination or have questions about shipping logistics, please contact us at:

sales@japanesetransoms.com